Currency:

Ophelie Hats

Place your promotion here

You have no items in your shopping cart.

Search

SHIPPING INFORMATION

 

We offer free shipping on all orders over $200.00 within the US or Canada. For orders less than $200.00 within the US or Canada or all international orders refer to estimated shipping cost table below:

 

Destination Shipping Cost *
US & Canada $10-30
France $60-70
UK $60-70
Spain $60-70
Italy $65-75
Japan $90-100
All other countries $60-70

 

*Shipping price range is based on a box weighing from 1kg to 3kg, if your package is heavier than this it may incur an additional charge.

 

ORDER TRACKING

 

When you place an order, you will receive an email acknowledging receipt of your order. Once we have verified your order and payment details and have approved your order for shipment, we will email you again to inform you of this.

 

In the unlikely event that we encounter a problem when processing your order, you will receive an email from us detailing the problem and possibly requesting further information.

 

All items are shipped from our factory in Montreal. You will receive regular updates on your order and delivery status by email, and you can also check the status in your My Account section through all stages from Order Placed, Payment, Order Sent and finally Order Delivered.

 

DUTIES AND TAXES

 

For all international customers, prices for each item are shown as Delivery Duty Unpaid (DDU). This means that import duties are excluded from the price you see online and you may have to pay import duties to receive your items.

 

For customers in Canada prices are Delivery Duty Paid (DDP). This means that all import duties are included in the price you see online and you will not receive a duty bill from the shipper to receive your item.

 

For customers in the US, prices for items that are made in Canada are shown as Delivery Duty Paid (DDP). This means that all import duties are included in the price you see online and you will not receive a duty bill from the shipper to receive your item. For items that are made outside Canada or the US prices are shown as Delivery Duty Unpaid (DDU). This means that import duties are excluded from the price you see online and you may have to pay import duties to receive your items. Almost all items on our website are DDP for the US and Canada.

 

RETURNS

 

For all specialty items, specifically our bridal pieces and formal-wear hats and headpieces, no returns will be allowed.

 

For non specialty items, you may return with 7 days of receipt of your order.

 

Please contact us by email info@opheliehats.com or by phone (514) 341-8624 to obtain a Return Authorization (RA) number.